COVID-19 Closure FAQ

As a result of the current COVID-19 pandemic, all TNRL branches have been closed since March 17th. We made the difficult decision to close our branches as a preventative measure in order to support the overall health and wellness of our communities and protect the safety of our customers and staff.

The library is now open for Library Takeout service and the book drops are all open. Everything is pick up at the door so there is no browsing in the library at this time. You can place holds on any items you would like through our catalogue. If you don’t know what you want, request a Personal Pick order. You can also call your branch and staff would be happy to help you place holds or choose items. When your items are ready for pick up you will get a notification. Call or email your branch to arrange an appointment to pick up your holds.

We know that our library system is a critical resource for all ages, so we have been working hard to help you from from home. Please follow this blog and our website for virtual programming, digital collections, recommendations, fun activities, and more.

We also want to keep you informed about our plans and decisions during this time so we have developed this document to address some frequently asked questions. We will ensure that this FAQ is updated regularly.

Do you have a question that isn’t addressed here? Please contact us:
Phone: (250) 372-5145
Toll Free (BC): 1-877-377-8673

Frequently Asked Questions:

When will the libraries reopen?

We are working very hard at getting the library back open as soon as possible. In the meantime, you can take advantage of our takeout service

Are your staff still working?

Yes! All our staff are still working, some are working from home and others are working at our libraries. We invite you to call or email us as you normally would with any questions. Our staff are assisting patrons through phone and email, planning and producing virtual programs, ordering new items for our collections and providing our Library Takeout service!

Are you offering pickup / drop off services?

Yes! We are now offering a new service called Library Takeout! Our book drops are open, so you can return your library materials! We will continue to monitor the situation and reevaluate as things change.

What do I do with the library materials I currently have out?

All our library book drops open! You can now return your library items. Please note that due to a high volume of returns and the need to quarantine materials for 72 hours items will remain on your card for sometime after you returned them. You will not have overdue fines during this period.

Will I get fines?

Overdue fines are waived during the closure period, including interlibrary loans. Please return items coming due to any one of our library book drops. Please note that due to a high volume of returns and the need to quarantine materials for 72 hours items will remain on your card for sometime after you returned them. You will not have overdue fines during this period.

My library card is going to expire – how can I renew it?

Contact us! We are able to access just about all our systems and so we invite you to call or email us as you normally would with any questions. We will happily renew your library card after we confirm your contact information is still up to date.

I can’t find my library card / I need a new library card

You can register for a library card online! Visit our website and click the ‘Get a Library Card Online!’ button. We can tell you what your library card number is or get you a new card.

I can’t remember my password / pin

No problem! Go to the My Account page on our website. Below the sign-in spaces, click “forget your password?”. You will then be asked for your library card barcode. Enter the full number that is on the back of your card, with no spaces. Once you hit submit, you will get a message stating that an email has been sent to the email address that is associated with your library account. Follow the instructions in the email to reset your password. If you don’t receive an email, or something else goes wrong, please contact us!

How can I access eResources like eBooks and magazines?

All of our digital content, including eBooks, audiobooks, magazines, video streaming, eLearning, is available 24/7 online. Visit the website for all digital content or check out our Online Resources tag.

I’ve been on hold for this eBook / eAudiobook forever; why is this taking so long?

We’re so happy to see how many people are interested in our eResources! Unfortunately, with SO many people trying to use them we are seeing long holds lists for some titles. Feeling impatient? Check out our express collection – no holds, no waiting. We are trying to keep up with the demand by buying more copies but eResources are very expensive, especially for libraries. Want to know more? Check out

I can’t / don’t want to get a library card. Are there still places I can get eBooks?

Yes! There are lots of places to get eBooks and eAudiobooks online, both paid and for free. Check out this list we’ve put together:

  • For kids & young adults:
  • A huge source of eAudiobooks. Some are free but most require a subscription. At this time, Audible has made a large number of their kids and young adult titles available for free at 
  • Young adult eBooks, available online only, not compatible with eReaders.
  • Huge library of children’s ebooks from all over the world. Available online only, not compatible with eReaders.
  • For all ages:
  • A huge source of eAudioooks. Some are free but most require a subscription.
  • Many free and paid eBooks and eAudiobooks, for reading on a mobile device (not eReader compatible). 
  • Over 60,000 public domain eBooks. eReader, tablet, and computer compatible. 
  • Audio read-alouds of public domain books. Not compatible with eReaders.
  • A place where new authors publish their books online for you to read for free. Some are posted as they are written and readers can provide feedback to the authors. Available online only, not compatible with eReaders.
  • http:/ The Library of Congress is the largest library in the world, and they have curated this collection of public domain works for your reading pleasure.
  • Original stories written by the public, based on characters or worlds from already published works. Not compatible with eReaders.
  • eBooks only, but many can be read aloud to you via screenreading software. Not compatible with eReaders. 
  • eBooks for all genres and ages, eReader, tablet and computer compatible. 
  • Archive of electronic texts about religion, mythology, legends and folklore, and occult and esoteric topics. Available online only, not compatible with eReaders.
  • Public domain eBooks. Available online only, not compatible with eReaders.
  • Thousands of source documents that are cited by wikipedia articles. The project holds works that are either in the public domain or freely licensed; professionally published works or historical source documents, not vanity products; and are verifiable.
  • A self-publishing platform used by independent authors to share their works, share ideas, and connect.
  • Free, open access textbooks and books on business that have been made freely available by the authors.
  • Thousands of eBooks available in the public domain.
What will happen to my physical holds?

We are now contacting patrons with holds to arrange a time for you to pick them up. See our Library Takeout page for more information. If desired, you can cancel a hold through the My Account feature on our website, or by contacting us. You can also request additional holds, and we will contact you when the items are ready for pickup.

Can I still submit a request for an interlibrary loan?

Yes please! We are still able to put your requests into our system however no ILLs will be filled until after other libraries start reopening. Call or email us to request an interlibrary loan. Remember, we can only request interlibrary loans for books that were published a year or more ago, and can’t borrow DVDs or other audiovisual materials.

If it is a new item, or an older item that you think other patrons would be interested in borrowing feel free to suggest that we purchase it for the library! Submit a request for purchase at

Can I still access the library’s Wifi?

Yes! We have ensured that our WiFi at all our branches is on 24/7 and extends outside the building. You should be able to access it from the sidewalk outside the building, and in some cases, the parking lot.

Kamloops, North Kamloops and Merritt use the #TELUS network – Once connected to the network you will be asked to log in with your name and email address. An email with an activation link will be sent to the email address you submitted. You will have temporary WiFi access for 10 minutes – You need to click the activation link within 10 minutes to get fully connected to the WiFi. All other locations use the TNRL network.

Will you be offering access to Ancestry Library from home?

Many libraries are currently able to offer in-home use of Ancestry Library to their patrons. This is a great promotion that is being offered by Proquest. However, it requires a certain tech setup that we did not have in place prior to the closures. We would love to have this available for our patrons so we are looking into how we can get this set up without taking IT resources away in this busy time. We hope to have it available soon. While you wait, be sure to check out all the great resources listed in our genealogy brochure.

How can I stay up to date with what the library is doing?

Keep reading our blog! You can receive notifications of new posts by subscribing. You can also see important updates on our website We’re on Facebook and Instagram too! We post daily activities, links, and more.

The health and safety of our patrons and staff is our top priority. Please continue to check the and websites and Facebook pages for updates. We will also be sharing updates here under the COVID-19 category. Do you have a question that wasn’t answered here? Contact us!